As avid cycling enthusiasts, our team appreciates the importance of great service. If you do have any issues with a product we will deal with it as efficiently as possible however, warranty claims must be manufacturer's defect and not wear and tear issues.
Products purchased 2018 onwards have a two year warranty, purchases pre-dating 2018 and older/clearance wheelsets dating 2017 or earlier have a one year warranty.
If you have a genuine warranty claim please email us on firstname.lastname@example.org and we will send you a warranty return form. We address all warranty issues arising within a 24 months of purchase, and always respond within two business days.
All warranty decisions are accessed only when our returns team have the wheels, we do not cover return postage. The consumer is liable for any product return postage costs to Carbon C Ltd.
To speed up the process please fill in the warranty form and place in the package so our team can identify the issues quickly.
Limitations of the warranty
Please note the warranty does not cover the following:
- Products that have been incorrectly installed, adjusted or maintained
- Wear and tear issues such as free hub body failure, broken spokes, bearings, nipples and brake tracks
- Damage to the product caused by, impact, abuse of the product or any other circumstances in which the product has been subjected to forces or loads beyond its design e.g buckled wheels, rim fracture around the nipples.
- If the product has been modified.
- This warranty does not apply when the serial number or production code has been deliberately altered, de-faced or removed
- Products used for commercial (rental) purposes.
Extent of Limited Warranty
ZUUS is a trading name of Carbon C Ltd. Carbon C Ltd warrants its products to be free from defects in materials or workmanship for a period of 2 years after original purchase date. This warranty only applies to the original owner and is not transferable. Claims under this warranty must be made through the retailer where the bicycle or the ZUUS component was purchased. Original proof of purchase is required.
This warranty shall not cover damages caused by the use of parts of different manufacturers. This warranty shall not cover damages caused by the use of parts that are not compatible, suitable and/ or authorized by Zuus Limited
Carbon C Ltd warranty only covers wheels used with the brake blocks supplied. Swiss stop carbon specific pads can be used, but in our opinion perform no better than the ones we supply, they are just rad yellow!
This warranty statement gives the customer specific legal rights from country to country elsewhere in the world. To the extent that this warranty statement is inconsistent with the local law, this warranty shall be deemed modified to be consistent with such law, under such local law, certain disclaimers and limitations of this warranty statement may apply to the customer.
a. Preclude the disclaimers and limitations of this warranty statement from limiting the statutory rights of the consumer (e.g. United Kingdom).
b. Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations.
Limitations of Liability To the extent allowed by local law, except for the obligations specifically set forth in this warranty statement, in no event shall Zuus Limited or its third party supplies be liable for direct, indirect, special, incidental, or consequential damages.
Carbon C Ltd reserves the right to confiscate product deemed unsafe by our warranty department.
Spares and Repairs
We stock spares for consumable items at reasonable prices, if you can't find it on our website please do contact us
We class bearing wear, as wear and tear. We do not replace bearings under warranty. We do offer a bearing replacement service at a cost of £50 if your product is still within the warranty period
Broken spokes are classed as wear and tear. We offer a fixing service at a cost of £30 if your product is within the warranty period
NOTE: When sending in an item for warranty, PLEASE remove all accessory items, including tires, tubes, rim tape, cassettes, skewers, computer magnets, etc. If you fail to remove these items, we are not responsible if they are lost or damaged. THERE IS A £25 CHARGE PER WHEEL FOR TUBULAR TIRE REMOVAL!!
Weight Limits and Guidance
Our wheels have rider weight limit of 110kg. Please include the weight of any luggage in your total rider weight when choosing the correct wheels. If a rider is close to these limits then it is advisable for an experienced bike mechanic to check the wheel regularly. We advise using minimum 20mm tyres maximum 28mm at a maximum of 125psi as this will reduce the fatigue on the wheelset.