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Warranty

If you have a genuine warranty claim please email us on sales@zuus-sports.com and we will send you a warranty return form.
 
 
Please note the warranty does not cover wear and tear issues. I.E Free hub body failure, broken spokes, buckled wheels and rim fracture around the nipples (this is caused by impact damage)
 
Premature bearing wear is not covered by the warranty. We charge £50 to change rear bearings.

Warranty issues outside the 12 month period cannot be serviced. 

Zuus do not pay for returned postage. The best value company is My Hermes at £5.95 (wheels)

ZUUS ONE YEAR WARRANTY


Extent of Limited Warranty
Zuus Limited warrants its products to be free from defects in materials or workmanship for a period of one years after original purchase. This warranty only applies to the original owner and is not transferable. Claims under this warranty must be made through the retailer where the bicycle or the Zuus component was purchased. Original proof of purchase is required.

Brake Pads

Zuus wheel warranty only covers wheels used with the brake blocks supplied. Important!

 

Local law
This warranty statement gives the customer specific legal rights from country to country elsewhere in the world. To the extent that this warranty statement is inconsistent with the local law, this warranty shall be deemed modified to be consistent with such law, under such local law, certain disclaimers and limitations of this warranty statement may apply to the customer.

a. Preclude the disclaimers and limitations of this warranty statement from limiting the statutory rights of the consumer (e.g. United Kingdom).

b. Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations.
Limitations of Liability To the extent allowed by local law, except for the obligations specifically set forth in this warranty statement, in no event shall Zuus Limited or its third party supplies be liable for direct, indi- rect, special, incidental, or consequential damages.

Limitations of Warranty
This warranty does not apply to products that have been incorrectly installed and/or adjusted according to the respective Zuus Limited technical installation manual. The Zuus installation manuals can be found on- line at www.zuus-sport.com This warranty does not apply to damage to the product caused by a crash,
impact damage, abuse of the product, non-compliance with manufacturers specifications of usage or any other circumstances in which the product has been subjected to forces or loads beyond its design.

This warranty does not apply when the product has been modified.

This warranty does not apply when the serial number or production code has been deliberately altered, de- faced or removed.

This warranty does not apply to normal wear and tear. Wear and tear parts are subject to damage as a result of normal use, failure to service according to Zuus recommendations and/or riding or installation in condi- tions or applications other than recommended.

This warranty shall not cover damages caused by the use of parts of different manufacturers. This warranty shall not cover damages caused by the use of parts that are not compatible, suitable and/ or authorized by Zuus Limited

The consumer is liable for any product return postage costs to Zuus Limited.

 

please note we class bearing wear as wear and tear. We do not replace bearings under warranty. We do offer a bearing replacement service at a cost of £50.

 

Also broken spokes are classed as wear and tear. We offer a fixing service at a cost of £30

 

This warranty shall not cover damages resulting from commercial (rental) use.
Zuus Limited reserves the right to confiscate product deemed unsafe by our warranty department.

NOTE: When sending in an item for warranty, PLEASE remove all accessory items, including tires, tubes, rim tape, cassettes, skewers, computer magnets, etc. If you fail to remove these items, we are not responsible if they are lost or damaged. THERE IS A £25 CHARGE PER WHEEL FOR TUBULAR TIRE REMOVAL!!!